Whole Heart Therapy
Frequently Asked Questions
Frequently Asked Questions
What is your schedule?
Online therapy appointments are available Tuesday - Thursday from 10am - 5pm PT (noon - 7pm CT). In-person sessions are limited to three (3) on Fridays in the Fountain Valley office.
Do you have evening or weekend appointments?
Unfortunately, Pamela does not have weekend appointments at this time.
Do you accept credit cards?
Yes, Visa, MasterCard, and Discover through Ivy Pay, secure application.
Can I call you during the week if there is a crisis?
Absolutely. If Pamela is not available and you are experiencing a mental health crisis, please call 911 or your county crisis line:
- Orange County, CA 877 727-4747
- Johnson County, KS 913 268-0156
- Wyandotte County, KS 913 788-4200
- Jackson, Johnson, Cass, Lafayette, Platte, Ray counties, MO 888 279-8188
What should I expect at my first session?
Prior to our first session, you will be asked to complete initial paperwork via a client portal that is secure and confidential. During your first session, Pamela will listen to your concerns and situation, learn what you want to achieve in counseling, share her approach to therapy and then we will get started!
Why should I see someone who isn't covered by my insurance?
Even if you have good mental health benefits, paying out of pocket has a variety of advantages, including:
- Freedom in choosing your provider. You can choose a provider that is the best fit for you and more consistent with your values.
- No mental health disorders on your medical record (you don't need to meet "medical necessity" with a documented diagnosis)
- You can seek treatment for personal concerns, family communication difficulties, and other issues that insurance typically does not cover
- The length, frequency, and duration of therapy is based on your needs, not your managed health care restrictions
- You have more control over how your personal health information is used
There are so many therapists out there! How do I choose?
Research has shown that the relationship is the most important indicator of success in therapy. Unfortunately, it is difficult to determine from a website whether you will connect well with a therapist. There are a few things you can do to help you decide:
- Look at a therapist's specialties and experience. Does he or she know how to work with your specific needs and issues?
- Therapy is one of those things where intuition and "vibes" can be important. Trust your gut instinct.
- Most therapists offer free short consultations to determine whether you're a good fit. If you can't decide between a handful of options, that initial contact is a great non-committal way to get a feel for their personality and style.